"Nurse Assistant No empathy "

There are nurses here who suffer from chronic lack of professionalism and empathy. Visited A&E after my partner was brought in by ambulance through excellent care from paramedic who gave her morphine at home to reduce the pain.

As expected it wore off after a while and her pain between her rib cage and lungs came back rapidly.

I asked a nurse, the first one did not request the doctor to prescribe morphine. As usual, with nurses here you have to ask twice otherwise it will cost you, one day!

I did ask a different nurse and turns out the first nurse did not request it. It got worse because when I asked at another time a nurse assistant, the one in brown clothes - she was set engrossed in a conversation. Despite politely asking her she responded moodily asking me to wait and responding with the most foul looking face and mouth! I only told her straight that is un expected behaviour and rude. She just went about other patients, but not addressing the patient with dignity who is in pain.

Well it happens I am a professional in customer services and work in a capacity that covers NHS. I know some are frustrated , but to equally bring her own life issues to work is disdain and dissapointing to other NHS professionals who do their job with pride !

Moral of the story , ask staff twice to confirm actions or requests are carried out. And importantly correct and call out any poor behaviour. It helps other patients get better treatment too.